Last month, we reintroduced you to Tom and Lauren. Now itu2019s time to meet Chris and Natalie!
nOur Key Account Manager are often the first point of contact for our End User Clients, building long-term relationships and understanding their needs to provide exceptional service tailored to their unique project requirements u2013 so Let’s get to know them better!
nIn this North meets South quick-fire Q&A, Chris and Natalie talked about opening a winery, email etiquette and athletic hobbies!
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Access to pre-qualified and continuously vetted contractors and consultants allows framework users to reach market within 4–6 weeks (construction) and 2–4 weeks (professional services), which is 2–3 months faster than an open tender. This is one of the fastest compliant routes to market available in the public sector.
A free project management platform is provided to framework users to support performance monitoring, risk management, and dispute resolution. The platform enables real-time oversight of financial status, compliance, KPIs, and supply chain health, producing auditable dashboards to support governance and early risk identification.
We mandate a minimum of 12% social value add on every project, with our contractor partners achieving an average of 62% social value add. By providing the right tools and expertise, we ensure social value is embedded in every procurement, helping you build better futures for your people, spaces and places.
We can advise on the right call off and contract option for your project. With up to 8 forms of contract to choose from, we can also support with suggesting amendments, sense checking cost plans, and much more.
As part of our financial due diligence checks, we actively monitor supplier payment practices.
Using fair payment as a KPI, we track that suppliers are paying invoices within 30 days, helping to identify potential solvency issues or payment delays early.
The Procurement Policy Note 018 (PPN 018) requires suppliers to pay 95% of invoices within 60 days (90% with an action plan), our approach safeguards programme continuity and ensures invoices are paid within 30 days, a month ahead of the national policy expectations.
At Procure Partnerships Framework, performance management is embedded at both project and framework level, with pre-established KPIs spanning Cost, Time, Health & Safety, Sustainability, Fair Payment, and Client Satisfaction. Contractors report monthly via a secure cloud-based platform, providing real-time data across all live projects. This continuous monitoring allows us to identify emerging risks early, intervene proactively, and ensure that corrective action is applied consistently across the portfolio.
We mandate a minimum of 12% social value add on every project, with our contractor partners achieving an average of 62% social value add. Contractors are permitted to report on social value monthly, with all evidence being verified by a Social Value Advisor. Quarterly audits are also undertaken to push social value performance and celebrate successes. Find out more about our social value offering.
The framework enforces rigorous performance standards, with all KPIs benchmarked against an 80% threshold. Metrics like cost variance, programme adherence, and accident-free weeks provide quantitative insight, while client satisfaction surveys capture qualitative feedback. In addition, we mandate that pre-construction remains transparent and open book, ensuring contractors provide a minimum of 3 quotes on all packages.
Social value is not an afterthought, but a contractual requirement across every framework project. We mandate a minimum of 12% social value add (SVA) on all projects, though our contractor partners consistently exceed this, delivering an average of 62% SVA, equating to £144.7 million in the last year alone.
Your dedicated Social Value Advisor works closely with contractors and clients to shape bespoke, strategic social value plans that align with your local priorities.
The Procurement Act and the updated PPN 002 guidance mandates procurement authorities to set and publish at least three Key Performance Indicators (KPIs) for all contracts over £5 million. Through our free, secure software, clients can easily monitor social value KPIs in real-time across the project lifecycle.
Every social value outcome is evidence-checked and tracked monthly using a free, centralised software, which provides transparency, accountability and robust performance data at every stage of the project lifecycle.
