Performance Management

From early planning through to project delivery, our team provides robust monitoring to help you procure with confidence, reduce risk, and deliver compliant public sector projects on time and within budget.

We monitor KPIs in real-time

We actively manage contractor performance against KPIs throughout pre-construction, live construction and post-completion to ensure projects stay on track and deliver the expected outcomes for years to come. 

Client satisfaction score across all projects
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Ready-to-use
KPI Templates

KPI tracking is now a legal requirement. Our bespoke and ready-made templates allow you to track KPIs without straining your resources.

Projects delivered within the original client budget
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Robust Cost Management

We monitor cost as a formal KPI during pre-construction, providing an early safeguard against unforeseen cost increases during the PCSA period.

National Performance Standards

National performance benchmarking safeguards your project. By monitoring projects and contractor performance across the UK, we have the data and insight to make more informed decisions and identify potential risks early; well beyond what’s visible from a single project.

Generated in local supply chain spend
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Total project value supported
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Public sector clients use Procure Partnerships Framework
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Post Award Performance Management

We manage our contractor partners against KPIs during pre-construction, live construction, and even after the project has been completed.

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Unique Performance Management System

The framework operates governed Performance Management, incentivising adherence to tender commitments and overall delivery quality. Contractors are penalised for withdrawing from tenders, or failing to meet performance expectations.

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Average client satisfaction score

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Free Performance Management Software

We ensure complete transparency and accountability through regular monitoring and evidence verification via Compliance Chain. Clients gain access to a full auditable log on performance KPIs, including health and safety, client satisfaction and social value.

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Of clients would use the framework again

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Regular Contractor Auditing

Monthly reports are available to view and download at time throughout pre-construction, live construction and even post-completion. All reports are vetted, and audits are completed every quarter to protect your scheme.

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Average Social Value Add (SVA)

Don’t just take our word for it, hear it from our partners

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Your Dedicated Operations Team

Our Team Is Ready

Contact our team today and find out more about our support offering.

Frequently Asked Questions

If you can’t find the answer you’re looking for, our team is here to help. The team is happy to talk through any aspect of the framework, process or requirements in more detail. 

Have a Question?

Book a strategy call with a member of the team today.

Key information about the framework

Contractor Framework:

Our frameworks are designed for flexibility and allow for a Mini Competition via a Two Stage, Single Stage (Design & Build and Traditional), or Two Stage Express route. The framework also offers compliant and swift Direct Award options. For more information about how each of these call-off methods can be tailored to your requirements, contact us today.

 

Professional Services Framework:

 

The framework is designed for flexibility and allows for Mini Competition, Mini Competition Express, and compliant Direct Award routes. For more information about how each of these call-off methods can be tailored to your requirements, contact us today.

The framework was designed to support a wide range of public sector organisations, including:

 

– Local Authorities

– Government Departments

– NHS Bodies

– Health and Social Care Providers

– Academies and Schools

– Colleges

– Universities

– Police Authorities

– Ambulance Services

– Fire and Rescue Services

– Housing Associations

– Museums

– Charitable Organisations

 

If you are unsure whether your organisation can access the framework, please contact info@procurepartnerships.co.uk

Your Procure Partnerships Framework Account Manager has access to a suite of case studies and will be able to support with sharing the breadth of experience of our framework contractor partners. If you are interested in learning more and want to access tailored case studies, please contact your regional Key Account Manager.

A free project management platform is provided to framework users to support performance monitoring, risk management, and dispute resolution. The platform enables real-time oversight of financial status, compliance, KPIs, and supply chain health, producing auditable dashboards to support governance and early risk identification. Performance standards are enforced through structured reviews and a penalty points mechanism, allowing early intervention and ensuring only compliant and suitably resourced contractors and consultants continue to be appointed.

How we guarantee value for money

The framework provides robust pre-construction support, enabling collaborative design development, thorough risk analysis, technical solutions, and early contractor and consultant engagement to ensure projects are set up for success. Project-specific KPIs for quality, risk, and value are established and continuously monitored by the Procure Partnerships team throughout each phase, driving accountability and high performance. Framework users benefit from flexibility in delivery methods, including Design & Build or Traditional, and can novate consultants to meet local or project-specific needs. From initial planning through to handover, the framework supports ongoing project management, regular reporting, and proactive intervention, helping to identify and address emerging risks to support successful delivery.

The framework positively impacts local and regional economies through its division into regional lots, ensuring that contractors, consultants, and their supply chains are local to the project area, supporting regional economic growth and employment. Delivery through local supply chains within a 30-mile radius of project sites are benchmarked and monitored as key performance indicators within the framework’s social value and procurement strategy. Projects routinely surpass minimum targets for local employment and SME inclusion, contributing meaningfully to workforce development and local business sustainability. In 2024/25, the framework generated £117 million in local supply chain spend, created 398 jobs, and supported 2,442 weeks of apprenticeships. Aligning with government priorities, the framework actively promotes procurement opportunities for local SMEs, apprenticeship programmes, and social enterprises, to drive regional prosperity.

The Procure Partnerships Framework team provides end-to-end procurement and commercial support for organisations with limited internal resource, acting as an extension of the client’s procurement function. Support includes market engagement, tender preparation and issue, management of clarifications and evaluations, and compliance oversight, with post-award performance monitored through Compliance Chain, including financial and supply chain health and enforcement via a penalty points system. The framework offers multiple compliant call-off routes, including single-stage, two-stage (including express), and direct award, all structured to ensure fairness, transparency, and regulatory compliance. The team provides guidance, documentation, supplier management, and publication of all required notices, enabling efficient, legally compliant, and risk-managed procurement and contract award.

When using the Procure Partnerships Framework, the average time to complete a tender process is typically 4–6 weeks for construction projects and 2–4 weeks for professional services, depending on project complexity and procurement route. By accessing our pre-qualified contractors and consultants, who undergo regular financial and quality compliance checks, our trusted partners are immediately available to participate in new procurements, removing lengthy vetting and onboarding stages for framework users. This approach reduces average time to market by 2–3 months compared to an open tender process. The framework is designed to optimise speed, with most projects moving from initiation to appointment within a 6-week period, delivering measurable cost and efficiency advantages.

Yes. We support both clients and contractors at tender stage, with expertise in designing tender packs – helping set clear, achievable social value priorities, ensuring commitments reflect local needs, procurement objectives and MAT evaluation criteria. While contractors remain responsible for authoring and delivering their bid responses, our advisory support helps ensure proposals are realistic, measurable and aligned with framework expectations. 

Our qualified team is ready and always available, helping you anytime, anywhere.

We offer free procurement advice for public sector clients. Get in touch with our specialist and helpful team today.

Quicker Procurement
Timeframes

Access to pre-qualified and continuously vetted contractors and consultants allows framework users to reach market within 4–6 weeks (construction) and 2–4 weeks (professional services), which is 2–3 months faster than an open tender. This is one of the fastest compliant routes to market available in the public sector.

Faye Dolan

Framework Director

Real-Time Performance And Compliance Oversight

A free project management platform is provided to framework users to support performance monitoring, risk management, and dispute resolution. The platform enables real-time oversight of financial status, compliance, KPIs, and supply chain health, producing auditable dashboards to support governance and early risk identification.

Faye Dolan

Framework Director

Exceptional Social Value And Sustainability Impact

We mandate a minimum of 12% social value add on every project, with our contractor partners achieving an average of 62% social value add. By providing the right tools and expertise, we ensure social value is embedded in every procurement, helping you build better futures for your people, spaces and places.

Faye Dolan

Framework Director

Commercial, Contractual, & Technical Flexibility

We can advise on the right call off and contract option for your project. With up to 8 forms of contract to choose from, we can also support with suggesting amendments, sense checking cost plans, and much more.

Financial Due-Dilligence

As part of our financial due diligence checks, we actively monitor supplier payment practices.

Using fair payment as a KPI, we track that suppliers are paying invoices within 30 days, helping to identify potential solvency issues or payment delays early.

 

The Procurement Policy Note 018 (PPN 018) requires suppliers to pay 95% of invoices within 60 days (90% with an action plan), our approach safeguards programme continuity and ensures invoices are paid within 30 days, a month ahead of the national policy expectations. 

Regular Auditing

At Procure Partnerships Framework, performance management is embedded at both project and framework level, with pre-established KPIs spanning Cost, Time, Health & Safety, Sustainability, Fair Payment, and Client Satisfaction. Contractors report monthly via a secure cloud-based platform, providing real-time data across all live projects. This continuous monitoring allows us to identify emerging risks early, intervene proactively, and ensure that corrective action is applied consistently across the portfolio.

Social Value is Contractual

We mandate a minimum of 12% social value add on every project, with our contractor partners achieving an average of 62% social value add. Contractors are permitted to report on social value monthly, with all evidence being verified by a Social Value Advisor. Quarterly audits are also undertaken to push social value performance and celebrate successes. Find out more about our social value offering.

Jack Neath

Social Value Advisor

Strict Performance Standards

The framework enforces rigorous performance standards, with all KPIs benchmarked against an 80% threshold. Metrics like cost variance, programme adherence, and accident-free weeks provide quantitative insight, while client satisfaction surveys capture qualitative feedback. In addition, we mandate that pre-construction remains transparent and open book, ensuring contractors provide a minimum of 3 quotes on all packages.

Accountability

Social value is not an afterthought, but a contractual requirement across every framework project. We mandate a minimum of 12% social value add (SVA) on all projects, though our contractor partners consistently exceed this, delivering an average of 62% SVA, equating to £144.7 million in the last year alone.

Jack Neath

Social Value Advisor

Expert Advice

Your dedicated Social Value Advisor works closely with contractors and clients to shape bespoke, strategic social value plans that align with your local priorities. 

Jack Neath

Social Value Advisor

Real-Time Dashboards

The Procurement Act and the updated PPN 002 guidance mandates procurement authorities to set and publish at least three Key Performance Indicators (KPIs) for all contracts over £5 million. Through our free, secure software, clients can easily monitor social value KPIs in real-time across the project lifecycle.

Jack Neath

Social Value Advisor

Auditing and Reporting

Every social value outcome is evidence-checked and tracked monthly using a free, centralised software, which provides transparency, accountability and robust performance data at every stage of the project lifecycle. 

Jack Neath

Social Value Advisor